Privacy Policy

1. Introduction

Tresser ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, business name, business address
• Profile Information: Photos, bio, professional qualifications, services offered
• Payment Information: Credit card details, billing address, bank account information (processed by third-party payment processors)
• Client Records: Names, contact information, appointment history, service preferences, notes, chemical/treatment records
• Communications: Messages, support requests, feedback

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, clicks, navigation patterns
• Location Data: General location based on IP address; precise location if you grant permission
• Cookies and Tracking: Cookies, web beacons, pixels, and similar technologies

2.3 Information from Third Parties

• Social media platforms if you connect your account
• Payment processors for transaction data
• Analytics providers
• Marketing partners

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send appointment reminders and notifications
• Respond to your comments, questions, and support requests
• Send promotional communications (with your consent)
• Monitor and analyze usage trends and preferences
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations
• Enforce our terms, conditions, and policies
• Personalize your experience

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We share data with third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting, customer service, and marketing.

4.2 Between Users

When Clients book appointments, their information is shared with Service Providers. Service Provider profiles and business information may be visible to Clients.

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to another entity.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain information to comply with legal obligations, resolve disputes, enforce agreements, and as permitted by applicable law.

Service Providers are responsible for their own data retention policies regarding client records stored on the Platform. We recommend Service Providers maintain records in accordance with applicable professional regulations and laws.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring
• Secure payment processing through certified providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@tresser.com. We will respond within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information.

10. Children's Privacy

The Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete that information promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information as defined by the CCPA.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Legal bases for processing include: contract performance, legitimate interests, consent, and legal compliance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@tresser.com
Data Protection Officer: dpo@tresser.com
Address: [Your Business Address]